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Email Quota and Deleting problems

If your trash mailbox is empty and your account is near or already over quota, you'll need to do the following to purge individual messages:

Logon to BOL webmail: <https://mail.ucla.edu>
Click on Options-> Mail -> Deleting and Moving Messages (see screenshot below)
Uncheck the box next to: 'When deleting messages, move them to your Trash folder instead of marking them as deleted?'
Save Changes
Go back to your Inbox and delete any messages you don't need. We recommend you start with the emails with large attachments as they take up the most space.
After deleting a message they should now show up in your mailbox with a strike through. You will need to click on 'Purge Deleted' to completely delete the e-mails from your mailbox.
Repeat steps 5-6 for any of your other mail folders.
Once you have cleaned up your mailbox, you can go back and re-enable the Trash folder option referenced in Step 3.

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